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Advocacy for Consumers
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Effective advocacy is a mix of:

  • Identifying the right audience (the policymaker).
  • Having a persuasive message (clearly stating what you want to achieve and how it relates to the policy).
  • Including an individual or local perspective (telling a story).

Stand up, show up, and don’t leave


  1. Stand up: You have to stand up, leave your desk, leave your organization, and actually go to the policymakers and legislators. You can’t advocate effectively from behind your desk except for writing letters or emails.
  2. Show up: Go to your city council, county commission, state capitol, and Washington, DC. Make an appointment, and arrive on time. Hand the person your business card, have something to leave for them, be brief, stay on script, never whine, and make your goal to get a commitment.
  3. Don’t leave: Do leave the office, but don’t leave the consciousness of the person or agency. Make a lasting, positive impression and follow up your visit with a thank you letter (not email). Offer to provide data and feedback as lawmakers debate senior issues. Soon, you’ll be a familiar face, and they’ll be calling you for information.


Need an Advocate?

Long-Term Care Ombudsman

Phone: 800-309-3282

Many nursing home residents are too frail to speak up for themselves. The Missouri Ombudsman Program helps nursing home residents resolve complaints or problems that they encounter. You can make life better for nursing home residents by becoming an ombudsman volunteer.

Missouri Association of Area Agencies on Aging

Phone: 573 - 619 -6185

Make sure you are listening, learning and lending your advice to the people who craft legislation that can affect you. Need more information about issues. Simply call the Area Agency on Aging nearest you. Missouri's 10 Area Agencies on Aging provide a wide range of services, including meals, transportation and adult day care, to help older people remain independent and in their own homes as long as possible.

Missouri Seniors' Legal Helpline

This helpline provides a website and toll-free numbers for seniors to access information and assistance on legal issues.
Legal Services of Southern MO - 1-800-444-4863
Legal Services of Eastern MO - 1-800-444-0514
Legal Aid of Western MO - 1-800-892-2943
Mid Missouri Legal Services - 1-800-568-4931

Silver Haired Legislature

It's composed of citizens, age 60 or older, which volunteer their time to advocate on behalf of Missouri's older adults.

Missouri Attorney General's Consumer Protection Hotline

Phone: 1- 800-392-8222

Missouri Bar Association

Senior Citizens Handbook - Laws and Programs Affecting Senior Citizens in Missouri

Missouri Coalition for Quality Care

Phone: 1-888-262-5644

The mission of MCQC is to improve the quality of care and quality of life of residents in long-term care facilities and recipients of in-home care.

Missouri Protection and Advocacy Services
Phone: 800-392-8667
To protect the rights of individuals with disabilities by providing advocacy and legal services.

Department of Health and Senior Services-Division of Senior and Disability Services

(DHSS-DSDS) Phone: 573-526-3626

Senior Programs 573-526-4542
Home & Community Services 573-522-8537
Special Investigations Unit 573-522-9215
Abuse Hotline 
Phone: 800-392-0210
Stop Elder Abuse

MO HealthNet (Medicaid)

Medicare- Missouri CLAIM Program 
Phone: 573-751-6937

CLAIM is the Missouri State Health Insurance Assistance Program. Trained counselors provide free, unbiased advocacy, education and assistance to people with Medicare and those who help them to make informed decisions about Medicare and related health insurance needs. CLAIM is a service of Primaris, made possible through a contract with the Missouri Department of Insurance, Financial Institutions and Professional Registration; and the Centers for Medicare & Medicaid Services.






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